Each coach operator has own terms of carriage that are displayed when you are choosing coach operators
and buying tickets. Every coach operator has own rules regarding returns and refunds, amount of luggage
spaces, etc.
If you are traveling outside of European Union, or if you are not a citizen of a EU country, you may
need a visa for certain destinations. Unfortunately we cannot provide you with any information on the
visa issues. We recommend you to contact the respective authority/consulate and receive all necessary
documents well ahead of your trip. Every passenger is responsible for the compliance with passport,
visa, currency, customs and health regulations.
No, in most cases, you don't have to fill in the field "phone" when purchasing the ticket. But , we
recommend filling this field in, so that we'll be able to contact you quickly in case this will be
necessary to pass important information regarding your trip. Some carriers require us to obtain your
telephone number and pass it to them. So that they can contact you in regards to the planned trip- for
such cases the phone field in marked as mandatory and you will have to fill it in in order to proceed
with your purchase.
Payment for the service has to occur within 10 minutes after the confirmation of the order (after
clicking the "Pay" button). If you don't complete the payment during the 10 minutes after confirmation,
your order will be annulled.
If you do not receive an email after your online purchase of a ticket, there can be three reasons:
The electronic credit card or debit payment has failed. In this case the purchase is cancelled
by the system.
You have entered an incorrect e-mail address.
Your email provider has filtered our message with the ticket into Spam or Junk folder.
Please check the Spam/Junk folder of your email. Please check your bank statement first to see if it was
already charged, please contact us in order to solve this problem. If your account was not charged, then
you must repeat the online reservation. If you have any further questions, please do not hesitate to
contact us via email contact@buseurope.eu and we will answer your question as soon as possible.
Choose, are you traveling one way, or do you want to buy round-trip and also need return ticket.
Enter the first three letters of the name of the departure stop, and wait for BusEurope.eu
to show available options and then choose your departure stop.
Repeat the same procedure to choose your stop of destination.
Enter the date of the journey (press the calendar button and choose the date). If your departure
date can be flexible, press on Plus sign to expand the departure date
range: For the outbound trip you can search for the races that depart on the chosen date and the
next day, next 2 days or next 3 days. For the Return races the plus sign allows to search races
that are 1, 2 or 3 days before or after the chosen date.
Enter the number of seats by using the arrows. Please note that the maximum of 8 tickets can be
purchased within one order.
Press "Find" button and wait for BusEurope.eu to find and
display available options.
Choose the races from the available options.
Please note that we do not always have seats available for sale for all of the races that are
displayed as search results.
Therefore only the trips that have determined prices and determined number of available seats
can be chosen for purchasing.
By pressing the "i" icon next to each race name you will be able to see further details about
the chosen race.
After choosing the trip option that suits you, press "Next" button.
On the next screen, please make sure that you have chosen the correct trip, by checking the
details and please read the buyback agreement that is displayed in the upper left corner - this
agreement shows the conditions of the carrier of the chosen race.
Please enter the details for the passengers. Press the button next to the Discount line to see
if there are any applicable discounts for this race.
Please enter contact information - purchased tickets will be delivered to email.
Your e-mail and phone number can be used by BusEurope.eu in
order to contact you if that is necessary in order to assist you during your journey.
Please press the link on our terms and conditions, and mark that you have read them and agree
with them.
Choose the way of payment.
Enter the letter code and press the button "Pay".
You will see the Payment Total on the screen.
On the next screen please enter your credit card details to complete payment procedure.
After the payment has been completed you will be able to print out your tickets, and you will
receive invoice (that has already been paid by you) and the tickets to the entered email
address. Please remember that in most cases it is mandatory to have print out of your ticket for
boarding to the bus.
Choose "Refunds" from the main menu of the website.
Open the email that you have received from BusEurope.eu with the
purchased tickets, open document "invoice.pdf" that is attached to this email.
In the Refunds menu you will have to fill in the form. Enter: Order ID, Order's check code, Ticket ID and
repeat the symbols. After that press "Next".
Where to find needed data? Ticket ID is shown in the document "Invoice" that was
sent to your email with the tickets. The Ticket ID is shown in the table "Tickets".
Order's check code and Order's ID are shown in the document "Invoice" that was send
to your email with the tickets, in the table "Additional Information".
After pressing "Next" on the Refunds Menu of BusEurope.eu, you will see
the relevant buyback agreement on the screen. Please mark the check-mark confirming that you agree with the
terms of refunds and are willing to proceed.
On the next screen you will see the confirmation of the refund, and the sum that will be returned to your
account.